Privacy and Cookies

Privacy Policy

This privacy policy is for this website [www.pikeandbambridge.co.uk] and served by Vehicle Professionals Ltd t/a Pike+Bambridge and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

If you have any questions or comments about this Privacy Notice or if you would like to make a request relating to your personal data:

- submit your request via the “Contact Us” section of our Website;
- call us on +44 131 563 7493
- email datacontrol@pikeandbambridge.co.uk
- write to us at: Pike + Bambridge, Duddingston House, 105 Milton Road West, Edinburgh EH15 1RB

For purposes of this privacy notice the Data Controller & Data Protection Officer is: Nikki Rother

1. What information do we collect about you?
Information you give to us

We may collect personal data from you when you buy or use our products or services, when you attend a Pike + Bambridge event, sign up to our newsletters, enter into offers or promotions, interact with us on social media platforms, contact us, make a complaint or use our Website.

The categories of personal data we may request include your name, occupation, contact information (email, postal address and phone/mobile number), credit card/payment/bank details, driving licence details, vehicle and driving data. We may also keep copies of any correspondence you send us which may include personal data.

You should only give us personal data on behalf of someone else if you have their permission to do so or you know that they would not have any objection to us processing their information in accordance with this Privacy Notice.

Information collected by automated means

We also obtain some of your personal data by automated means, for example, when you contact us by telephone and calls can be recorded; when you visit our Website we collect the IP address of the device you use to connect to the Internet, the geographical location of your device, the browser you are using, the type of device you are using (tablet, mobile, desktop), the URL you came from and the web pages you access.

2. Why do we collect this information?

We are required by law to provide you with information about the purposes for which we use your information and the legal justification for us to use that information. For example, there may be a legal justification for us to use your personal data where:

• we need to use your information to perform a contract with you or to fulfil a request originated by you; 
• you have given your consent to us using your information; 
• using your information is in our legitimate business interests (provided these interests are balanced against your rights);
• we need to process your personal data to comply with legal obligations to which we are subject.

3. How do we collect your information?

We may collect information about you through the following means:

• Our Website
• On the phone (calls may be recorded)
• Via email
• Using portals and chat functions powered by our technology
• Visiting us at one of our offices or meeting with us face to face
• Social Media

4. How do we use this information?

We may use your personal data (such as your name, email address, postal address, telephone number, date of birth, demographic information, IP address, preferences, site usage information and purchase history) to:

• improve your experience from Pike + Bambridge and on our Website
• identify you when you contact us
• detect and prevent fraudulent transactions
• carry out market research and build customer profiles
• invite you to Pike + Bambridge events
• send you newsletters and other information about products and services that you may be interested in
• deal with complaints or customer service
• defend our legal rights, for example to enforce our terms and conditions or to collect unpaid debts that we are owed

5. How do we keep this information safe?

We maintain appropriate administrative, technical and physical safeguards to protect the personal data you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

6. How long is this information kept?

Your personal information is processed by us and/or our service providers only for the period necessary for the purposes for which the information is collected, or where we are relying upon your consent until you withdraw that consent. When we no longer need to use your information for those purposes or if we are relying on your consent where you withdraw that consent, we will remove it from our systems and records or take steps to anonymise it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

7. Is this information shared or sold? If so, with whom?

We never purchase or sell information about customers from third party organisations for marketing purposes.

8. Do any third-parties collect personal information or have access to the information we have collected?

We may receive personal data about you from the following third parties:

We may request information about you from credit reference agencies and fraud prevention agencies to assist us in the provision of our goods and services to you.

We never purchase information about prospective customers from third party organisations for marketing purposes.

We will always take steps to ensure that your personal data is only used for these purposes to which you have consented to receive marketing materials from us. You can opt out from receiving our marketing communications at any time by following the instructions in any of the messages you receive.

9. How can you control your personal data held with us?

In relation to your personal data, you have the right to:

Access it.
You have the right to request a copy of the personal data we are processing about you.

Rectify it.
You have the right to have incomplete or inaccurate personal data that we process about you rectified.

Delete it.
You have the right to request that we delete personal data that we process about you.

Restrict it.
You have the right to restrict our processing of your personal data where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process.

Port it.
You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller.

Object to it.
Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation.

Withdraw consent.
If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.
 
You can make any of these requests in relation to your personal data by submitting your request in the “Contact Us” section of our Website which details how to contact us by phone or post.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

If you are based in, or the issue relates to, the UK, the Information Commissioner’s Office can be contacted as follows:

Telephone: +44 303 123 1113

Email: casework@ico.org.uk

______________________

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Cookie Policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
The cookies in use to deliver Google Analytics service are described in the table below.

Cookie Title Description

__utma

__utmb

__utmc

__utmv

__utmz

Google Analytics

These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information but they will use your computer's IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google's behalf.

 

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
http://www.google.com/analytics/learn/privacy.html

 

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

  • Internet Explorer
    http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

 

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2yuyPUN).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Resources & Further Information

May 2018 Edited & customised by: Vehicle Professionals Ltd T/A Pike & Bambridge Company Registration Number SC428015 (Scotland). Registered office address: Duddingston House, Edinburgh, EH15 1RB.