At Pike + Bambridge, we are fortunate that our working systems are entirely cloud-based, as are our telephones, so please feel free to contact us as normal if you do require any assistance.
With specific regards to your finance payments and if you have concerns about your contract, our Pike + Bambridge team are still here to help and support in any way possible.
All of our finance partners are now launching some form of support around possible payment holidays.
As your vehicle is funded by Hitachi, the best place to review this is here.
As a funder, Hitachi have been very proactive at this time, and we find their service level exceptional, but please do feel free to include us with any requests we can help with. As the broker, we have only limited decision making on the process, but we are happy to advise and help where possible.
You are likely to experience significant wait times on the calls. Hopefully, you can understand both the HR challenges and the volume of calls Hitachi are receiving are unprecedented.
Below are the contact details for them:
Hitachi – Retail collections Team
0343 351 9021 email@example.com
As your broker, we have only limited decision making on the process, but we are happy to advise and help where possible.
At present, we do not currently foresee any impact on the continuity of our service to you, but should the situation change we will notify you immediately. Our team will also keep this page updated as more information is released to support you through this time.