Chris Arazim
01 May 2023
At Pike + Bambridge, we’re not just in the business of selling cars—we’re dedicated to building meaningful connections with our customers. That’s why we conduct personalised 1:1 fact finds with every individual interested in purchasing a car through us. This unique approach sets us apart from our competitors and reflects our commitment to providing the best possible experience for our customers. We do not wish to be the average car sales people, we want to change the way people buy cars by making it more personal.
So, what exactly is a 1:1 fact find, and why do we believe it’s so important? Let’s delve into the details.
First and foremost, conducting a 1:1 fact find allows us to fulfil our duty of care to both the employer and the employee. By taking the time to understand each individual’s needs, preferences, and financial situation, we can ensure that any car purchased through our program is a suitable and responsible choice. This not only protects the interests of the employee but also safeguards the reputation of the employer, demonstrating their commitment to employee well-being.
Confidentiality is paramount during these discussions, especially when it comes to affordability. Our customers can rest assured that any financial information shared during the fact find process will be treated with the utmost discretion. This allows us to have open and honest conversations about budgetary constraints and payment options, empowering our customers to make informed decisions without fear of judgment or scrutiny.
Moreover, the 1:1 fact find ensures that every customer makes an informed decision on the best electric vehicle (EV) for their needs. With our extensive knowledge of the EV market and access to a wide range of vehicles, we can provide tailored recommendations based on factors such as driving habits, lifestyle, and charging infrastructure. This personalised approach not only enhances the car-buying experience but also increases the likelihood of customer satisfaction and retention.
Speaking of retention, our research has shown that a personal approach leads to increased uptake of the scheme from an employer’s perspective. When individuals feel valued and supported throughout the car-buying process, it makes working for the company more enjoyable. In the long run, a benefit like this might be the difference maker to continue working for a company. This not only benefits the employer in terms of employee satisfaction and loyalty but also leads to increased CO2e and cost savings as more employees opt for electric vehicles.
In summary, the 1:1 fact find is a cornerstone of our commitment to personal connections and customer satisfaction. By taking the time to understand each individual’s needs and preferences, we can ensure that every car purchased through our program is a responsible and informed choice. This not only benefits the employee in terms of affordability and suitability but also reflects positively on the employer’s commitment to employee well-being and environmental responsibility.
If you’re considering purchasing a car through Pike + Bambridge, rest assured that you’ll receive personalised attention and support every step of the way. Our dedicated team is here to help you find the perfect electric vehicle for your needs and ensure that your car-buying experience is as seamless and enjoyable as possible. Contact us today to schedule your 1:1 fact find and take the first step towards driving a greener, more sustainable future.
