At Pike + Bambridge, we are fortunate that our working systems are entirely cloud-based, as are our telephones, so please feel free to contact us as normal if you do require any assistance.
With specific regards to your finance payments and if you have concerns about your contract, our Pike + Bambridge team are still here to help and support in any way possible.
All of our finance partners are now launching some form of support around possible payment holidays.
If your vehicle is funded by Arval, they are encouraging clients to email them rather than phone, but please do feel free to call us prior to the email if we can be of any assistance.
The email address is as below:
Arval – Customer Services Team
As your broker, we have only limited decision making on the process, but we are happy to advise and help where possible.
Arval have also included a few Q+A's that they have had regarding COVID-19.
Is the business still open?
Yes absolutely, we appreciate COVID-19 is extremely challenging for all of our customers and we're receiving significantly more enquiries as a result.
As you would expect, during these challenging times we're focussing our efforts on keeping our customers on the UK's "front line" mobile.
We have teams working remotely to get back to you and discuss your individual needs. However, it is taking us a little longer than usual to answer and so we ask you to bear with us and we will get back to you as soon as we can. In the meantime, please keep safe.
I'm worried about my finances is any help available for me?
In these unprecedented times, we appreciate that COVID-19 may be having an impact on your financial situation. We want to reduce your worry and in light of this, we have identified solutions that could potentially support your individual needs.
If you are experiencing any financial challenges please email us so we can discuss your needs. Please include your name, registration number and telephone number - but do not include any financially sensitive information - and send it to email@example.com
We will do our very best to get back to you as soon as we can with some options, however, because we are experiencing a very large number of emails and queries around this, we ask you to bear with us and we will come back to you as soon as possible.
The government has also provided increased support for businesses and individuals with the latest information available on gov.uk
I can't afford to pay for my vehicle, so can I end my contract?
Yes, we can provide you with an early termination quote if you provide your current mileage.
Before you terminate your contract we can also discuss alternative payment options if you have financial concerns. Please contact firstname.lastname@example.org
My MOT has expired/is due to be carried out, what should I do?
The government has confirmed that from 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by six months. You can find out more on gov.uk
While this extension is in place, you still need to keep your vehicle in a roadworthy condition. Some suppliers are still open, with skeleton staff operating to cope with emergencies and keep customers mobile.
We will be getting in touch with customers who are immediately affected by this, so we can discuss individual needs.
Is the delivery and collection of vehicles currently affected?
"Currently, non-essential vehicle deliveries and collections have been cancelled due to the lockdown.
We are also working really hard to manage any risks to our supply chains as the situation develops."
What happens if my contract has ended and you can't collect my vehicle?
"Due to the COVID-19 restrictions in place, we are currently unable to offer vehicle collection.
If your contract is ending and you no longer want to use your vehicle it must be parked safely and legally (e.g. parking permit), and keys must be kept in a secure place. We will also require photographic evidence of the mileage via the odometer. Please then email your details, the mileage, and photograph to email@example.com. For urgent matters only, please call 0345 266 5287.
Alternatively, you can continue to use your vehicle; if the contract expiry date is reached we will extend it for you. As advised by the government if your MOT is due after the 30 March 2020 and it can't be completed, an extension will be granted for six months as long as the vehicle is roadworthy. Arval will ensure that it is taxed. You must ensure that your insurance remains in place. If you wish to discuss this with a member of the team including payment detail please email us at firstname.lastname@example.org"
My Arval contract includes tyres, servicing and repairs - what's happening with these services?
"Due to lockdown, limited services are in operation and suppliers have skeleton staff to cope with emergencies and to keep customers mobile.
Keeping critical vehicles mobile is the main priority, so to help reduce demand we would like to ask if it's not urgent, please leave it until the virus situation settles.
Our staff are working remotely, but they are able to answer driver questions on site closures, routine servicing, repairs including glass and MOTs via the Arval Contact Centre on 0370 600 4499. This team only deals with these matters - not financial payments.
Tyre replacements should be booked in advance with ATS via our website to give the branch the best opportunity to manage the increase in requests that they are experiencing Routine servicing and MOTs can also be booked via our website, however we recommend allowing as much time as possible"
What are you doing to reduce the risk of infection at Arval?
"We have taken ongoing and comprehensive measures to help reduce the spread of the virus. We are in lockdown and the vast majority of our employees are working from home for their safety, supported with digital solutions to maintain service for you."
At present, Pike + Bambridge do not currently foresee any impact on the continuity of our service to you, but should the situation change we will notify you immediately. Our team will also keep this page updated as more information is released to support you through this time.
Stay safe, your Pike + Bambridge team.