Lex: Your Finance Options during Covid-19

Published 25 March 2020
in Announcements
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At Pike + Bambridge, we are fortunate that our working systems are entirely cloud-based, as are our telephones, so please feel free to contact us as normal if you do require any assistance.

With specific regards to your finance payments and if you have concerns about your contract, our Pike + Bambridge team are still here to help and support in any way possible.

All of our finance partners are now launching some form of support around possible payment holidays.

If your vehicle is funded by Lex, their existing process offers support to customers in a number of ways already.

However, they have also implemented special measures to support customers impacted by Covid-19 which have been put in place with immediate effect and until further notice. If you require support, please speak to the Lex customer services team on 0344 879 6633 (option 5) and they can discuss the options available.

They are currently inundated with payment holiday requests due to Covid-19.  They are prioritizing the requests that are relevant to the Vulnerable customers. As you can imagine, these will continue to be the most urgent and prioritized.

With this in mind Customer Services are supporting their Collections Team to deal with these queries.

For all requests please can you send anything relating to this to the mailbox below:
Customer.services@lexautolease.co.uk
With the Title – COVID-19 Payment Request – URGENT

You are likely to experience significant wait times on the calls, and hopefully you can understand both the HR challenges and volume of calls Lex are receiving are unprecedented.

Lex FAQ's 

You are a Lex Autolease, BCH, PCH, FL or PCP customer and are concerned that you won't be able to make my payments as a result of Covid-19. 

Lex has updated their systems as of the 1st of April to help clients speed up the process for payment holidays. Please follow the links here and follow through the process to find out if you are eligible for a payment holiday and how it can help you and your current situation. 

www.managemyvehicles.co.uk

What can you do if your MOT is due or has expired and they can’t get it renewed due to current Coronavirus situation?

"Vehicle owners will be granted a 6-month exemption from MOT testing, enabling them to continue to travel to work where this absolutely cannot be done from home, or shop for necessities. Please read more here."

What can you do if your car requires servicing and/or maintenance work to be completed, how will this happen with garages shutting down?

"We are aware that a number of franchise and non-franchised dealers have closed but we are working with our supply chain to ensure that a yet to be determined number of these workshops will remain open for the sole purpose of servicing and maintaining Key Services & Workers vehicles.

If however, you are not a key service or key service worker, please book in the service/repair as soon as is feasible when the garages re-open.  If you have concerns about whether the vehicle is roadworthy, you should not drive it until the repair has been carried out."

You have a vehicle in informal extension and would like to return it.

"Due to the COVID19 national lockdown, Lex's vehicle collection services are temporarily unavailable until further notice. If you would like to keep the vehicle for an extended period beyond
your end of contract date, we will continue your contract for you and confirm monthly rental details in the post. If your preference is still to return the vehicle, please bear with us and we will be in touch once we are able to arrange the collection. We are reminding customers to ensure that all vehicles remained insured and roadworthy during this period."

 

As your broker, we have only limited decision making on the process, but we are happy to advise and help where possible.

At present, we do not currently foresee any impact on the continuity of our service to you, but should the situation change we will notify you immediately. Our team will also keep this page updated as more information is released to support you through this time.

Stay safe, your Pike + Bambridge team.