Mercedes Benz Financial Services: Your Finance Options during Covid-19

Published 2 April 2020
in Announcements
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At Pike + Bambridge, we are fortunate that our working systems are entirely cloud-based, as are our telephones, so please feel free to contact us as normal if you do require any assistance. With specific regards to your finance payments and if you have concerns about your contract, our Pike + Bambridge team are still here to help and support in any way possible.


All of our finance partners are now launching some form of support around possible payment holidays.


If your vehicle is funded by Mercedes-Benz Financial Services, they are encouraging clients to email them rather than phone, but please do feel free to call us prior to the email if we can be of any assistance.


Mercedes-Benz have set up specialist teams for the discussion of urgent issues around payments
and end of contract questions who are only contactable via email. If you call, you may stay on hold
for a long time and the team may not be able to deal with the request.


The email address is as below:
Mercedes-Benz Financial Services
customerservices-mbfs@daimler.com


Please ensure you include the registration plate in the subject line of the email.
As your broker, we have only limited decision making on the process, but we are happy to advise
and help where possible.


Please just bear in mind our response times may not be quite as quick as they normally are.